FAQ Altein, Arosa

About the Hotel

What is Altein Arosa?

Altein Arosa is a 4-star lifestyle hotel in the Faern Hotels and Resorts Collection, located in the sunniest spot of Arosa between two lakes in the Graubunden region of the Swiss Alps. Originally a historic sanatorium, the hotel has been fully renovated into a contemporary alpine retreat featuring 126 rooms and suites with retro-alpine design, a 950 sqm wellness and spa area, multiple restaurants and a bar, and direct access to the Arosa Lenzerheide ski area in winter and over 200 km of hiking trails in summer.

Where exactly is Altein Arosa located?

Altein Arosa is located in the mountain village of Arosa at approximately 1,800 metres above sea level in the canton of Graubunden, Switzerland. The hotel sits between the Obersee and Untersee lakes in the sunniest part of the village, just a few minutes' walk from the Arosa train station and approximately 250 metres from the Weisshorn cable car.

Is Altein Arosa open year-round?

Altein, Arosa is a seasonal hotel. Summer 2026 runs from 19-06-2026 to 20-09-2026, and winter 2026/27 runs from 02-12-2026 to 04-04-2027. The hotel is closed between seasons. Dates for future seasons are shown in the booking engine, or contact the hotel at +41 81 378 86 86.

What languages are spoken at Altein Arosa?

The team at Altein Arosa speaks English, German, and French.

Is there Wi-Fi at Altein Arosa?

Yes. Altein Arosa provides complimentary high-speed wireless internet throughout the hotel, accessible 24 hours a day.

Is Altein Arosa part of a hotel group?

Yes. Altein Arosa is part of the Faern Hotels and Resorts Collection, which includes three hotels in the Swiss Alps: Altein in Arosa, Schweizerhof in Sils Maria, and Victoria Lauberhorn in Wengen.

Who is Altein Arosa best suited to?

Altein Arosa is built for active travellers, couples, and families who want alpine days and calm evenings in one place. Hiking and biking trails start at the door, one of Arosa's largest wellness areas is on site, and the room mix runs from couple-friendly doubles to a 40 sqm family suite, with a dedicated Family Summer package. If you want mountain activity by day and a restful, design-led base by night, it fits.

What makes Altein Arosa different from other hotels in Arosa?

Three things set it apart. First, the Alpensand rooftop panoramic restaurant, with a la carte dining and views across the valley. Second, one of Arosa's largest wellness areas, around 950 sqm. Third, the building itself: a former sanatorium reborn as a design-led retro hotel with roughly 110 years of heritage, in what is often called the sunniest spot between Arosa's two lakes. It is a Faern collection resort, with 126 rooms.

Can I get into the hotel if I return late at night?

Yes. The main doors close at 22:00, but the hotel has night coverage and the night team will let you in at any hour.

Rooms & Accommodation

What room types are available at Altein Arosa?

Altein Arosa offers 126 rooms and suites across the following categories: Cosy Single, Cosy Single Mountain View (with balcony), Comfy Double, Comfy Double Mountain View (with balcony), Deluxe Corner Room, Deluxe Corner Balcony (with balcony), Maxi Triple Mountain View (with balcony), Family Room (sleeps 4, no balcony), and Family Suite (sleeps 4, no balcony). All Mountain View rooms include a private balcony.

Do any rooms at Altein Arosa have balconies?

Yes. All Mountain View room categories and the Deluxe Corner Balcony room include a private balcony. These are: Cosy Single Mountain View, Comfy Double Mountain View, Maxi Triple Mountain View, and Deluxe Corner Balcony. The standard Cosy Single, Comfy Double, Deluxe Corner Room, Family Room, and Family Suite do not have balconies.

Which rooms include a bathtub?

Our Deluxe Corner Balcony Room and Family Suite explicitly include a bathtub. In some other room categories, the bathroom setup may be either a rain shower or a bath, depending on the room.

Are there family rooms at Altein Arosa?

Yes. Altein Arosa offers two family room types that sleep up to 4 guests: the Family Room and the Family Suite. The hotel also offers connecting or adjoining rooms upon request, which is an ideal solution for families with young children. Baby cots are available free of charge.

What are the check-in and check-out times at Altein Arosa?

Check-in is from 15:00 (3:00 PM). Check-out is by 10:00 (10:00 AM). If you arrive before check-in time and your room is ready, early check-in may be offered. Otherwise, you are welcome to leave your luggage and enjoy the wellness area. For early check-in or late check-out requests, please contact the hotel directly.

What amenities are in the rooms at Altein, Arosa?

Rooms include a flat-screen TV, a coffee maker, complimentary water, an in-room safe, and bathrobes and slippers. Power outlets include USB charging and standard Swiss sockets. Complimentary Wi-Fi, a hairdryer and natural toiletries are provided, and baby cots are available free on request. Rooms do not have a minibar.

Is smoking allowed at Altein, Arosa?

Altein, Arosa is a non-smoking hotel. Smoking is permitted on room balconies and in designated outdoor areas of the restaurants.

Dining & Restaurants

What restaurants and bars are at Altein Arosa?

Altein Arosa has three dining and drinking venues. Alpensand Panoramic Restaurant is the hotel's signature restaurant on the top floor with panoramic views over Arosa, serving snacks from 12:00 to 18:00 and an a la carte menu from 14:30 to 21:45, including Italian wood-fired pizza. It is open to both hotel guests and the public. Zus Brasserie is the hotel's in-house restaurant serving breakfast and dinner for hotel guests. Alchemilla Parlour Bar is a stylish bar open from 11:00 until late, for both hotel guests and the public.

Can I order pizza to take away?

Yes. At Alpensand Panoramic Restaurant, pizzas are also available for takeaway.

Is breakfast included at Altein Arosa?

It depends on the season and rate. In winter, rooms are offered as bed and breakfast or half board, so breakfast is always included. In summer, rooms are also available room only; with a room-only rate breakfast can be added for CHF 20 per person per day, and it is included with bed-and-breakfast and half-board rates. Breakfast is served in the Zus Brasserie.

Does Altein Arosa offer half-board?

Yes. Half board includes the breakfast buffet and dinner, at CHF 70 per person per day. Drinks are not included.

Can the restaurants at Altein Arosa accommodate dietary requirements?

Yes. The restaurants at Altein Arosa can accommodate dietary requirements including vegetarian, vegan, gluten-free, and allergy-specific needs. A separate children's menu is also available. Please inform the hotel of any dietary requirements at the time of booking or upon arrival.

Can non-hotel guests dine at Altein Arosa?

Yes. The Alpensand Panoramic Restaurant and the Alchemilla Parlour Bar are both open to non-hotel guests. The Zus Brasserie is reserved for hotel guests.

What time is breakfast served at Altein Arosa?

The breakfast buffet is served Monday to Saturday from 7:00 am to 10:00 am and on Sundays from 7:00 am to 10:30 am.

Is there a dress code at the restaurants at Altein Arosa?

No. There is no dress code at Alpensand Panoramic Restaurant, Zus Brasserie or the Alchemilla Parlour Bar. For special events, a dress code applies only when stated in the event details.

Wellness & Spa

What wellness and spa facilities does Altein Arosa have?

Altein Arosa has one of the largest wellness areas in Arosa, spanning 950 square metres. Facilities include two indoor swimming pools with underwater massage jets and waterfall showers, one outdoor seasonal pool with lazy river, an outdoor whirlpool (hot tub), a steam room, a sauna, and a fitness centre. The hotel also offers a range of spa treatments and massages using Swiss products.

Is access to the wellness area included in the room rate at Altein Arosa?

Yes. All hotel guests have complimentary access to the swimming pools, sauna, steam room, and fitness centre. Spa treatments and massages are available at an additional cost.

Should I book spa treatments in advance at Altein Arosa?

During high season (peak winter and summer periods), it is recommended to book spa treatments in advance. You can book by contacting the hotel reception before or during your stay.

Are there age restrictions for the wellness area at Altein Arosa?

There are no general age restrictions for the pool and wellness area. However, the sauna area is reserved for guests aged 16 and above. Children under 16 must be accompanied by an adult in the pool area. There is no lifeguard on duty.

Is the outdoor pool at Altein Arosa open in summer?

Yes. The outdoor pool with lazy river is open during the summer season. The indoor pools, sauna, steam room, and fitness centre are available throughout the hotel's operating season.

What are the wellness area opening hours at Altein Arosa?

The wellness area is open Monday to Saturday from 8:30 am to 7:00 pm. The sauna and steam area are accessible from 4:00 pm. On Fridays, the Friday Night Spa runs from 7:00 pm to 9:00 pm, exclusively for adults.

What spa treatments are available at Altein Arosa?

The full treatment and price list is available at faernarosa.guestservices.ch/de/services. Massages start from CHF 80 for 25 minutes. Treatments can be booked at reception.

Winter & Skiing

How close is Altein Arosa to the ski lifts?

Altein Arosa is approximately 250 metres from the Weisshorn cable car. There is a free ski bus that stops directly outside the hotel and reaches the lift station in about 3 minutes.

How many kilometres of ski slopes are accessible from Altein Arosa?

Guests at Altein Arosa have access to 225 kilometres of ski slopes in the Arosa Lenzerheide ski area, one of the largest connected ski regions in Graubunden.

Is Altein Arosa a ski-in/ski-out hotel?

No. Altein Arosa is not ski-in/ski-out. The Weisshorn cable car is approximately 250 metres from the hotel, and a free ski bus stops directly outside the hotel for a 3-minute ride to the lifts.

Is there a ski and boot room at Altein Arosa?

Yes. Altein Arosa has a ski and boot room where guests can store their ski equipment. The room includes boot dryers.

Can I buy ski passes at Altein Arosa?

Yes. Ski passes for the Arosa Lenzerheide ski area, including seasonal passes, can be purchased at the hotel reception.

Are there ski lessons available in Arosa?

Yes. Guests at Altein Arosa benefit from free ski school for children. Adults can book ski lessons through the local ski schools in Arosa.

What other winter activities are available near Altein Arosa besides skiing?

Arosa offers a wide range of winter activities beyond alpine skiing. These include snowboarding, cross-country skiing, ski touring (beginner and advanced), snowshoe hiking, winter hiking, sledging and night sledging, ice skating and open-air ice skating, curling, ice climbing, ice bathing, fat biking, husky rides, horse-drawn carriage rides, yoga sessions, and visits to the Arosa Bear Sanctuary (Barenland). Details for all activities can be found at faernresorts.com/arosa.

Summer Activities

What summer activities are available near Altein Arosa?

Arosa offers over 200 kilometres of hiking trails for all levels, mountain biking and e-bike tours, paragliding, golf at the Arosa Golf Club, padel tennis, mini golf, the Rope Park Arosa, swimming in the hotel pools and at the Untersee Lido, pedalo and rowing on the Obersee, visits to the Arosa Bear Sanctuary (Barenland), the Squirrel Trail, stargazing, horse riding, and the Viaduct Museum Langwies. A tennis court is also available in summer (CHF 15 per hour). Many of these activities are included free of charge with the Arosa Card.

What is the Arosa Card and what does it include?

The Arosa Card is a free guest card provided to all overnight guests in Arosa during the summer season (approximately mid-June to mid-October). The card includes free use of the Weisshorn and Hornli cable cars, local Arosa bus and Rhaetian Railway between Luen-Castiel and Arosa, Rope Park Arosa, 30 minutes of pedalo or rowing on the Obersee, Untersee beach and Lido, ChippinGolf at Pratschli, golf driving range at Golf Club Arosa including club rental, the Schanfigger local history museum (Eggahuus), and free entry to the Arosa Bear Sanctuary (Barenland) for Altein Arosa guests as the hotel is a sponsor. Bike transport on cable cars and equipment rental at the Rope Park are not included. There is no Arosa Card in winter.

Is the Arosa Bear Sanctuary (Barenland) free for guests of Altein Arosa?

Yes. Altein Arosa is a sponsor of the Arosa Bear Sanctuary (Barenland), and hotel guests receive free entry. The sanctuary is accessible via the Weisshorn cable car, which is also free with the Arosa Card in summer.

Are there guided activities at Altein Arosa?

Yes. Every Friday, the hotel offers guided tours to the Arosa Bear Sanctuary. Additional activities take place on an ongoing basis throughout the season. The current programme is available at reception.

Can I store my bike or e-bike at Altein Arosa?

Yes. Altein Arosa has a bike room accessible from 7:00 am to 10:00 pm. E-bikes can be charged overnight in the bike room.

Families & Children

Is Altein Arosa family-friendly?

Yes. Altein Arosa is very family-friendly. The hotel offers a children's playroom, a cinema room, pool table, table tennis, air hockey, pinball, two arcade machines, and connecting or family rooms that sleep up to 4 guests. In summer, there is a children's activity programme. In winter, children benefit from free ski school. Baby cots are available free of charge.

Are there organised activities for children at Altein Arosa?

Yes. In summer, children staying at the hotel can join Bärenbande, a supervised children's programme run together with Arosa Tourism, free of charge, and every Friday the hotel offers guided tours to the Arosa Bear Sanctuary. In winter, children staying at the hotel receive free ski lessons through the local ski school; there is no supervised childcare at the hotel in winter. The hotel's playroom, cinema room, pool table, table tennis, air hockey, pinball and arcade machines are available throughout the season.

What do children pay for meals at Altein, Arosa?

Children up to age 6 eat for free. Children aged 6 to 12 receive a 50% discount on the bed-and-breakfast and half-board prices. Baby cots are provided free of charge.

Getting There & Parking

How do I get to Altein Arosa?

Altein, Arosa is in the village of Arosa in Graubunden, Switzerland. The journey from Zurich takes about 2 hours by car and about 2 hours 30 minutes by train. Taking the train is often the better choice: travel by Swiss rail (SBB) to Chur, then transfer to the Rhaetian Railway scenic mountain line to Arosa. The hotel is a few minutes' walk from the Arosa train station. By car, drive via the A13 motorway to Chur and then follow the mountain road to Arosa.

What is the nearest airport to Altein Arosa?

The nearest major airport is Zurich Airport (ZRH), about 2 hours from Arosa by car and about 2 hours 30 minutes by train.

Does Altein Arosa offer airport transfers?

Altein, Arosa does not offer airport transfers. A pickup and luggage service from Arosa train station is available for a charge. Please contact the hotel in advance to arrange and confirm the current price.

Is there parking at Altein Arosa?

Yes. Altein Arosa has paid indoor and outdoor parking. In summer, indoor parking costs CHF 9 per night and outdoor parking CHF 6 per night. In winter, indoor parking costs CHF 14 and outdoor parking CHF 9 per night. Parking is not included in the room rate.

Is there EV charging at Altein Arosa?

Yes. Altein Arosa has two electric vehicle charging stations in the hotel parking garage. Please call the hotel ahead of arrival to reserve a charging station.

How long does the train from Zurich to Arosa take?

The train journey from Zurich main station (HB) to Arosa takes approximately 2.5 hours. Travel by Swiss rail (SBB) to Chur, then transfer to the Rhaetian Railway scenic mountain line to Arosa. Arosa station is within walking distance of Altein Arosa.

Is there a shuttle from Arosa train station to Altein Arosa?

No. The hotel does not offer a station pickup, but it is only a few minutes' walk from Arosa station. If you have heavy luggage or prefer not to walk, taxis are available in Arosa.

Pets

Are pets allowed at Altein Arosa?

Yes. Dogs are welcome at Altein Arosa with prior approval. There is a fee of CHF 25 per dog per night, with a maximum of one dog per room. Dogs are welcome in the Alpensand restaurant and the Alchemilla Bar but are not permitted in Zus Brasserie or the wellness area. Guests must complete a Dog Agreement form at check-in and keep dogs on a leash when outside the guest room.

Meetings & Events

Does Altein Arosa have meeting and event facilities?

Yes. Altein Arosa offers meeting rooms in two sizes: a medium room for up to 15 people and a large room for 30 or more people. The hotel can host meetings, seminars, corporate events, and celebrations. Please contact the hotel directly for availability, setup options, and pricing.

Can Altein Arosa host weddings or celebrations?

Yes. Altein Arosa can host weddings, celebrations, and private events. Please contact the hotel directly to discuss your requirements and available spaces.

Accessibility

Is Altein Arosa wheelchair accessible?

Altein, Arosa has accessible rooms and lift access to all floors. For specific requirements such as bathroom adaptations, please contact the hotel in advance so we can recommend the most suitable room.

Sustainability

What sustainability certifications does Altein Arosa have?

Altein Arosa holds the Swisstainable Level I - Committed certification from Switzerland Tourism. This certification recognises the hotel's commitment to sustainable tourism practices.

Booking & Reservations

Why book direct on faernresorts.com rather than through a booking site?

Booking direct on faernresorts.com reserves your stay straight with Altein Arosa, gives you the best available rates, and is the only way to earn points and benefits through the Faern loyalty programme. Any special requests also reach the hotel team directly, with no third party in between.

What is the Faern loyalty programme?

The Faern loyalty programme is the main reason to book direct. When you book Altein Arosa directly through faernresorts.com, you earn points on your stay. The programme has four tiers, Blue, Silver, Gold, and Platinum, and you progress through them as you stay. Read more on faernresorts.com/loyalty.

How do I book a room at Altein Arosa?

You can book directly through the hotel website at faernresorts.com/arosa, by email, by telephone at +41 81 378 86 86, or at the front desk. Booking directly ensures the best available rates.

Can I cancel or modify my reservation at Altein Arosa?

Cancellation terms depend on the rate you book. Flexible rates can be cancelled or modified free of charge up to 14 days before arrival in winter and up to 3 days before arrival in summer. Non-refundable rates cannot be cancelled or modified and are charged in full at the time of booking. For flexible rates, your card is charged once the cancellation period has ended. The terms for your booking are shown during reservation and in your confirmation email.

Can I book more than one room at a time?

Yes. You can book up to nine rooms at a time online. For ten or more rooms, group rates and conditions apply. Please contact the hotel directly.

Is there a minimum stay at Altein, Arosa?

Minimum-stay requirements vary by period. Over Christmas and New Year a minimum stay of 4 nights normally applies. The exact requirement for your dates is shown in the booking engine.

What payment methods does Altein Arosa accept?

Altein Arosa accepts all major credit cards. Cash payments are accepted in Swiss francs (CHF).

Märligondel Fairy-Tale Gondola

What is Märligondel Arosa?

Märligondel Arosa is a short fairy-tale gondola ride for children on selected winter evenings on the Arosa-Weisshorn cable car.

Do children ride with their parents?

No. Children ride without adults and are supervised throughout the experience.

How long does Märligondel last?

The full experience lasts around 45 minutes, including the ride to the middle station and back.

Do I need to register in advance?

No. There is no registration required.

What time does Märligondel start, and how much does it cost?

Departure is at 17:45, and the price is CHF 5 per child, payable in cash only.

In what language are the fairy tales told?

The storytelling is in German.

Arosa Bear Sanctuary

What is the Arosa Bear Sanctuary?

The Arosa Bear Sanctuary is a rescue sanctuary where rescued bears can live in a more natural environment. It is one of the most distinctive experiences in Arosa.

What can we do during a visit?

During a visit, you can learn about the rescued bears and their stories, explore the adventure path and experience trail, enjoy bear mini-golf, and spend time at the playground near the middle station.

Is the Arosa Bear Sanctuary suitable for families?

Yes. It is a popular family outing and works well for visitors of all ages.

Is there somewhere to eat nearby?

Yes. The Brüggerstuba restaurant is right next to the sanctuary area. If you are staying with us, you can also plan the visit as part of a wider day in Arosa and return later to the restaurants and bars at Altein, Arosa.

Can I combine the Bear Sanctuary with a day in Arosa?

Yes. The sanctuary works well as part of a wider day out in Arosa, especially for families combining sightseeing, outdoor time, and nearby activities.